Australian Phone Number Search:
Privacy Policy
PhoneNumber.com.au Pty Ltd ("PhoneNumber.com.au") is committed to providing you with the highest levels of customer service. This includes protecting your privacy. PhoneNumber.com.au is bound by the Privacy Act 1988 (Cth) ("Privacy Act"), which sets out a number of principles concerning the protection of your personal information.
Set out below is information that PhoneNumber.com.au is required to communicate to our customers. This statement may be amended by us from time to time. A current version will always be available at this weblink. This information does not restrict PhoneNumber.com.au' rights under the Privacy Act in any way.
Your personal information
Personal information held by PhoneNumber.com.au may include your name, current and previous addresses, telephone/mobile/fax phone number, e-mail address, preferences for using our websites, web log, computer and connection information.
Occasionally, you may need to provide personal information about other individuals to PhoneNumber.com.au (eg about your authorised representatives).
Personal information is collected by PhoneNumber.com.au to, among other things; enable us to provide you with the products and services you have requested and to assist us improve our products and services. If you choose not to provide personal information, we may not be able to provide you with the products and services you require, or a high level of service.
How we collect personal information
PhoneNumber.com.au collects personal information in a number of ways, including:
- directly from you, for example when you provide information by phone, in marketing coupons, competitions or application forms or when you use or submit information to us through our websites (eg by email or cookies) or when you subscribe to digital applications (apps);
- from third parties such as our Related Companies, carriage service providers, credit reporting agencies or your representatives;
- from publicly available sources of information, including from your public websites and from your listings in other online directories;
- from the organisations identified below
- from our own records of how you use our services; or
- when legally required to do so.
How we use your personal information
Your personal information may be used in order to:
- verify your identity;
- assist you to subscribe to our products and services;
- provide our products and services, including directory services and advertising through a number of media;
- administer and manage those products and services, including charging, billing and collecting debts;
- make changes to your profile;
- respond to any queries or feedback you may have;
- inform you of ways the products and services provided to you could be improved;
- conduct appropriate checks for credit-worthiness and for fraud;
- prevent and detect any misuse of, or fraudulent activities involving the PhoneNumber.com.au websites;
- research and develop our products and services;
- gain an understanding of your information and communication needs or obtain your feedback or views about our services in order for us to provide you with a better service;
- maintain and develop our business systems and infrastructure, including testing and upgrading of these systems.
Your personal information is also collected so PhoneNumber.com.au and Related Companies can promote and market products and services to you. This is to keep you informed of products, services, and special offers we believe you will find valuable and may continue after you cease acquiring services from us. If you do not want PhoneNumber.com.au to contact you to promote and market our products, services and special offers to you, please email us at (info at phonenumber.com.au).
PhoneNumber.com.au may also use your personal information to promote and market the products and services of third parties (such as other businesses, government agencies and community organisations) to you via SMS or other web based online communications services. If you do not wish to receive this marketing information, you may call the relevant service and request to be opted out (any applicable service fee will be rebated) or you can reply “No” or "Unsubscribe".
When we disclose your personal information
In order to deliver the services you require or for the purposes set out above, PhoneNumber.com.au may disclose your personal information to organisations outside PhoneNumber.com.au. Your personal information is disclosed to these organisations only in relation to PhoneNumber.com.au and Related Companies providing services to our customers. These organisations may carry out:
- customer enquiries;
- mailing systems;
- billing and debt-recovery functions;
- information technology services;
- marketing, telemarketing and sales services;
- market research; and
- website usage analysis.
PhoneNumber.com.au takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
In addition, we may disclose your personal information to:
- your authorised representatives or legal advisers (when requested by you to do so);
- credit-reporting and fraud-checking agencies;
- credit providers (for credit related purposes such as creditworthiness, credit rating, credit provision and financing);
- Phonenumber.com.au and our Related Companies;
- our professional advisers, including our accountants, auditors and lawyers;
- government and regulatory authorities and other organisations, as required or authorised by law;
- organisations who manage our business and corporate strategies, including those involved in a transfer/sale of all or part of our assets or business (including accounts and trade receivables) and those involved in managing our corporate risk and funding functions (eg securitisation);
- our directories and syndication partners; and
- other telecommunication and information service providers (eg if you obtain services from other providers, we may need to disclose your information for billing purposes).
Your personal information and our related companies
PhoneNumber.com.au is a wholly owned subsidiary of SearchForecast and also operates a group of subsidiary companies ("Related Companies").
PhoneNumber.com.au may share your personal information with the Related Companies to assist them with their business development and to market their own products and services to you and may continue to do so after your cease acquiring services from us. The Related Companies will use and disclose your personal information in accordance with their privacy policies.
PhoneNumber.com.au' websites
PhoneNumber.com.au provides products and services via our various websites. When you visit our sites, our web servers record anonymous information such as the time, date and URL of the request. This information assists us to improve the structure of our websites and monitor their performance.
PhoneNumber.com.au uses Google AdSense Network and other Advertising Networks to provide advertisement management and delivery across our websites. These Advertising Networs often uses cookies for profiling purposes to tailor advertising to user's interest.
In addition, PhoneNumber.com.au uses 'cookies' on various websites. Cookies are an industry standard and most major websites use them. A cookie is a small text file that our websites may place on your computer. Usually, cookies are used as a means for websites to remember your preferences. As such, cookies are designed to improve your experience of the websites you visit.
In some cases, cookies may collect and store personal information about you. PhoneNumber.com.au extends the same privacy protection to your personal information, whether gathered via cookies or from other sources. Most internet browsers are pre-set to accept cookies; however you can adjust your Internet browser to disable cookies or to warn you when cookies are being used. However, if you disable cookies, you may not be able to access certain areas of our websites or take advantage of the improved website experience that cookies offer.
PhoneNumber.com.au also collects Internet Protocol (IP) addresses. IP addresses are assigned to computers on the internet to uniquely identify them within the global network. PhoneNumber.com.au collects and manages IP addresses as part of the service of providing internet session management and for security purposes. PhoneNumber.com.au also collects and uses web log, computer and connection information for security purposes and to help prevent and detect any misuse of, or fraudulent activities involving the PhoneNumber.com.au websites.
PhoneNumber.com.au may use third parties to analyse usage statistics on our websites. Such analysis is performed using data collected from our websites. The technology used by the third parties is not intended to collect personally identifiable information. In some limited circumstances, some personally identifiable information is collected, for example, when an email address is incorporated into a URL string. Personally identifiable information collected in this way is not used by the third party or PhoneNumber.com.au for any purpose.
Third party sites
You may click-through to third party sites from our sites in which case we recommend that you refer to the privacy statement of the sites you visit. PhoneNumber.com.au' collection statement and privacy policy apply to PhoneNumber.com.au' websites only and PhoneNumber.com.au assumes no responsibility for information and content of third party sites.
Help us to ensure we hold accurate information
PhoneNumber.com.au takes all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information you provide. That's why we recommend that you:
- let us know if there are any errors in your personal information; and
- keep us up to date with changes to personal information such as your name, address, contact details.
You can access your personal information
You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Please send an email to (info at phonenumber.com.au).
PhoneNumber.com.au reserves the right to charge a fee for searching for, and providing access to, your information.
How to contact us
If you have any questions in relation to privacy, email us at (info at phonenumber.com.au)
Further information
Further information on privacy is available at the website of the Office of the Federal Privacy Commissioner.