Is a 1800 phone numbers free? Yes, a 1800 phone number typically allows the incoming caller to contact your business for free of charge.

What is the difference between a 1800 phone number and a Toll-Free phone number? There is nothing different! In fact, a 1800 phone number is often called a toll free phone number. They are two terms describing the same type of phone number.

What is a Free-Call Phone Number? The term "free-call" often refers to a 1800 as it is a free call in that the caller does not pay the cost of the call.

Are 1800 phone numbers free to call from overseas? Often, when a 1800 number is dialled from an international location to Australia (say London to Melbourne), then the call charge is payable by the caller for the international portion of the phone charge. Be sure to understand the charges before making a 1800 call from an international dialing code location or to an overseas based company promoting a free 1800 phone number.

Do more people call 1800 phone numbers than local phone numbers with an STD code? Great question and one that we don't know the answer too! However, 1800 phone numbers are often perceived as being a national phone number which can be dialled from anywhere in Australia at a cost cheaper than if the area code + phone number was called. This is because the caller understands that the 1800 phone number is free from any land based phone anywhere in Australia.

Should I consider a Skype Phone Number? Skype Phone numbers are often much cheaper to call from than a 1800 number if charges apply

Are 1800 phone numbers free when calling from a mobile phone? No, so be careful and avoid calling 1800 phone numbers from your mobile phone. The telco carrier will charge you the rate - often a higher rate - than you have on your mobile phone plan.

How do you set up a 1800 phone number? 1800 phone numbers don't include a physical phone line. They are highly configurable redirection numbers and can be setup so they can be answered at your office number, mobile phone or home-office phone number.

What does 1800 call redirection mean? When you receive your 1800 phone number, the service provider will re-direct or re-route your phone number - and the caller does not see the number the 1800 is being transferred to.

How flexible is 1800 redirection? Redirecting 1800 phone numbers is very flexible. 1800 phone number operators can "flick the switch" and redirect calls to different phone numbers at various times of the day - which can help if you are between locations as a sole business person or running various call centres in different geographies.

• Origin Dependent Routing
• Australia Wide Routing (1 area)
• State Based Routing (8 areas)
• Region Based Routing (58 areas)
• Mobile Based Routing (203 areas)
• Exchange Based Routing (4942 areas)
• Time Based Routing
• Call Splaying
• Call Forwarding on Busy/No Answer/Congestion
• Emergency Routing Procedure